SCOM 2012 SP1 : OMServer.msi returned error 1603

Hi all,

On Tuesday, I was at a customer location to install a new SCOM 2012 SP1 environment. I checked the requirement for SCOM 2012 SP1 on TechNet :
http://technet.microsoft.com/en-us/library/jj656654.aspx#BKMK_RBF_ManagementServer 

SCOM 2012 SP1 Management Server :

  • Disk space: %SYSTEMDRIVE% requires at least 1024 MB free hard disk space.
  • Server Operating System: must be Windows Server 2008 R2 SP1, Windows Server 2012, or Windows Server 2012 Core Installation.
  • Processor Architecture: must be x64
  • Windows PowerShell version: Windows PowerShell version 2.0, or Windows PowerShell version 3.0.
  • Windows Remote Management: Windows Remote Management must be enabled for the management server.
  • .NET Framework 4 is required.

The prerequisites check passed without any problem
image

But the installation failed
image

With the following error :

11:11:16]: Always: :LaunchMsi: Launching C:InfrontSCOM2012SP1RTMSetupAMD64ServerOMServer.msi
[11:14:16]: Always: :MsiInstallProduct finished for msi C:InfrontSCOM2012SP1RTMSetupAMD64ServerOMServer.msi.
[11:14:16]: Always: :LaunchMSI: Setting rollback to true
[11:14:16]: Error: :
LaunchMSI: MSI C:InfrontSCOM2012SP1RTMSetupAMD64ServerOMServer.msi returned error 1603
[11:14:16]: Error: :ProcessInstalls: Install Item Management Server failed to install. We did not launch the post process delegate.
[11:14:16]: Always: :SetErrorType: Setting VitalFailure. currentInstallItem: Management Server
[11:14:16]: Info: :SetProgressScreen: FinishMinorStep.

I checked on Internet and found these 2 posts related to that error :
http://www.scom2k7.com/error-installing-scom-2012-omserver-msi-returned-error-1603/
http://thoughtsonopsmgr.blogspot.be/2013/01/om12-sp1-upgrade-beware-for-corrupt-iso.html

Everything was fine with the registry, I re-downloaded the source files from TechNet and also MSDN, started the installation again and it always failed with the same error message.

I decided to go back to TechNet and I checked the requirement for SCOM 2012 (Without SP1) : http://technet.microsoft.com/en-us/library/jj656649.aspx#BKMK_RBF_ManagementServer

SCOM 2012 Management Server :

  • Disk space: %SYSTEMDRIVE% requires at least 1024 MB free hard disk space.
  • Server Operating System: must be Windows Server 2008 R2 SP1.
  • Processor Architecture: must be x64.
  • Windows PowerShell version: Windows PowerShell version 2.0.
  • Windows Remote Management: Windows Remote Management must be enabled for the management server.
  • Microsoft Core XML Services (MSXML) version: Microsoft Core XML Services 6.0 is required for the management server.
  • Both .NET Framework 3.5 Service Pack 1 (SP1) and .NET Framework 4 are required. For more information, see the following documents:
    .NET Framework 3.5 SP1 redistributable package
    .NET Framework 4 redistributable package

OH OH OH .NET Framework 3.5 SP1 is required for SCOM 2012 and not for SCOM 2012 SP1 ????? Are you really sure of that ??? Let’s try to install it on the server. After a few clicks, it’s installed.
Capture

Let’s give a another try….. and….
image

BINGO, it was simply that !!! I had to install the .NET Framework 3.5 SP1. I already sent a mail to Microsoft and they will update the document on TechNet as soon as possible.

Cheers
Christopher

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About Christopher Keyaert

Christopher Keyaert is a Consultant, focused on helping partners to leverage the System Center and Microsoft Azure cloud platform. He is also a Microsoft Most Valuable Professional (MVP) for Cloud and Data Center Management and a Microsoft Certified Trainer (MCT).
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9 Responses to SCOM 2012 SP1 : OMServer.msi returned error 1603

  1. James says:

    After much digging around i must say this worked very nicely.
    my setup:
    new VM consisting of Server 2k8 SP1
    .net4.0

    doesnt get much cleaner, after installing the windows feature (note feature note download) it allowed the install to proceed.

  2. Kris Turner says:

    If this works I owe you a beer! 🙂

  3. Christopher D. Stover says:

    If the above doesn’t work for you (like it didn’t me), you can execute OMServer.msi with the parameters given in the error log from the command prompt. This should give you a more detailed error message. In my case, I received:

    “Product: System Center Operations Manager 2012 Server — The System Center 2012 – Operations Manager management server cannot be installed on a computer on which the Operations Manager agent, Operations Manager gateway, System Center Essentials, or System Center Service Manager is already installed. These must be uninstalled to proceed.”

    Lo and behold, I checked Add/Remove programs and it showed Service Manager was installed. I’m reusing a lab machine so I think it was installed and not completely removed in the past.

  4. Zbig says:

    Thanks for this post 🙂 it helped a lot in troubleshooting 😀
    Keep the good work!!

  5. AR3 says:

    Installing the .NET 3.5 feature worked for me. I was already starting to bang my head on my desk. Glad I was able to find this. Thanks!

  6. Pingback: Windows System Center auf Win 2008R2 installieren « Rprengel's Blog

  7. James says:

    Thank you for this, they still havnt updated their documentation regarding the install but thanks to this post SCOM has installed successfully. honestly many thanks. May head can now heal from banging it on my desk

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